Solve Amazon Relay Loadboard Callback Issues Faster!

If you’re managing loads on the Amazon Relay Load Board, you’ve likely encountered these common issues:

1. Missing BOLs (Bill of Lading) or pickup numbers
2. Confusion over load statuses
3. Documenting delays to handle disputes effectively

And when you request a callback, the response is often: "We’ve created a case, and a specialist will email you soon."

It’s frustrating, especially when you need quick answers to keep your loads moving.

The Solution: Skip Callbacks with Direct Email Support

You can bypass callback requests and resolve issues directly by emailing toc-na-support@amazon.com.

Here’s How It Works:

1. Write an email clearly explaining your issue (e.g., missing BOL, load update, or delay documentation).
2. Amazon will generate a Case ID for your request.
3. A dedicated ROC (Relay Operations Center) specialist will respond to you directly via email with a resolution.

Benefits:

1. Saves time compared to waiting for callbacks.
2. Speeds up resolutions for your Amazon Relay loads.
3. Keeps your freight management efficient and your trucks running on schedule.
4. Stop delays, streamline your operations, and resolve load issues faster by using this direct email support.

Stay efficient with Amazon Relay Load Board solutions - ATS SYNC Relay and keep your business running smoothly!